Hi, I am Laura Pearman the AC Answer Lady, holder of a Florida State AC Contractor License Class B, and managing partner of Frosty’s AC.
I pose the question, “Does Your AC Company Look Out for You?”
This is not a question that’s usually asked by a successful AC Company.
Some AC companies say it’s not their job to deliver beyond a service transaction, and they’re in business to make a profit. Most large bureaucratic AC Companies are impersonal. Some companies simply don’t care about customers. What makes a company care about their customers?
As a managing partner of Frosty’s for 20 years, I can tell you the company that cares about customers is because of the owner has shared his value system as part of the company culture and he or she practice it in front of employees. An AC company with the owner working alongside employees is a constant reinforcement of what’s essential.
At Frosty’s, Mike and I have a simple value system based on strong work ethics and Christian values. Our value system includes keeping our extensive HVAC knowledge-based up-to-date and always improve our personalized customer service that is friendly and fast. Frosty’s values and beliefs affect the quality of our work and our relationships with each other and our customers. Frosty’s value system and best-prctices are a vital part of our success and include the following:
- Respect for the individual
- Do what’s right for the customer
- Our customer comes first & we treat them like family
- Do honest work for a fair price
- Taking pride in our work & putting our name on it
- Do our best with repair, installs, free quotes & customer service
- Learning from our customers
- Keep-up with the newest AC technology
- We train our technicians & they’re shadowed by the owner, Mike
- No smoking on the customer’s property
- Attention to details, if there is a missing screw, we replace free of charge, even though it’s not our fault
- Lying, stealing or cheating are grounds to be immediately fired
- Employees are vetted and drug tested
I believe Frosty’s value system is the reason why we keep customers for a lifetime. We look out for our customers by attention to details, constantly do our best work, explain both con’s and pro’s and options available, and always recommend what is best for our customers. Frosty’s is a small local AC Company and authorized AC Dealer that depends on customers like you for our livelihood. Frosty’s has an excellent reputation with 4.3-star Google Reviews and an A-plus from the Better Business Bureau.
We don’t have any hidden charges, no bait and switch tactics, no gimmicks and there is never a Service Call Fee when we do the repairs. Frosty’s Free AC Quotes include a site visit to develop an accurate estimate for the whole job. Our Free AC Quotes are good for 30 days. We use only quality OEM parts for our AC Repairs. For our AC Replacement, we install only quality name-brand AC Systems that best meets your needs and fit your budget. At Frosty’s, we will never sell a new AC System that’s overkill or unnecessary. We will look out for you to ensure you get the best AC Service possible and getting the most for your hard earned money.
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